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Have you previously created an account on M&S OnSite using an old email address or one that you no longer have access to (e.g. a former employer’s email)?
If so, you can change the email address on your account through the Helpdesk. Please send an email to: info@preenrolment.co.uk
You will need to provide your name and information on when you previously created an account on M&S OnSite.